Member Since January 2022
Eric Zuckerman grew up around the timepiece industry, admiring his father's illustrious career with two major watch brands. After graduating from Alfred University in New York, Eric's entrepreneurial spirit led him to launch a niche marketing agency before returning to his roots within the watch world in 2005 by partnering with Alain Borle, owner of Pac Team, SA. Over the next decade, Eric and Alain grew the Group to the global organization it is today, with offices and manufacturing facilities across the globe. This year marks 70 years for Pac Team Group, which has established itself as an international leader in the design and manufacturing of displays, packaging, fixtures and retail environments. In 2017, Eric launched PT NEXT, a division focused on the integration of custom-designed retail technology solutions for the luxury and accessories industries. In addition to his role of President at Pac Team, Eric serves on multiple boards and lives with his wife and two daughters in New Jersey.
As a business owner, you want your customers to be satisfied with your service or product. When they aren't, and decide to leave a negative review, it's easy to take that personally—but it's also a potential learning opportunity. It's important to respond to bad reviews in a respectful manner and to learn from what your customers are trying to communicate. Sometimes, you may learn that you just can't please everyone with your business or that you might need to let go of some customers. Below, eight Young Entrepreneur Council members shared some of the lessons they've learned from negative reviews and how those experiences helped them become better leaders.
The "Great Resignation" has forced many businesses to contend with understaffed teams, demanding customers and discouraged employees. This environment of overwork and reduced morale can naturally have a negative effect on a team’s productivity. To keep productivity high, even while experiencing a staff shortage, you’ll need to be intentional about your work. To help set you on the right track, 13 members of Young Entrepreneur Council (YEC) weighed in on the following question:
Often your “secret weapon” is not just what’s within you, but around you.
Pac Team Group
Pac Team was founded in Switzerland in 1949 specializing in displays, packaging, fixtures and exhibition solutions. Today we work on three continents and serve the entire world. Even as we grow to meet the demands of a global marketplace, the precision and ingenuity of Swiss watchmakers remains our core inspiration. We embody the legendary quality of Swiss engineering, and we value every relationship like a timepiece—a lifelong commitment to be treasured and handled with care. Our packaging, display and exhibition solutions provide the finishing touch to your brand’s stage. From design and production to delivery and installation, we present your work with the same passion and perfection that you put into its creation.