The Customer Experience Doesn't End After the Sale
Are you only focusing on acquiring new customers? What can you be doing to improve your back-end sales experience and create repeat buyers?
- Learn why creating a great experience to win a new customers is not enough; you also have to create experiences that keep them coming back
- Realize that one way to significantly increase your revenue is to make your existing customers want to buy from you again
- Understand that many companies do not invest in a back-end sales strategy; it may be a competitive advantage for your business
- Learn how to analyze your business and create a back-end sales experience that results in brand loyalty and long-term repeat customers
Are your customers not making repeat purchases? Explore what you are doing to make your previous buyers feel valued, special, and appreciated ... they'll come back!
Be sure to see Part 1 of this presentation:
