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Speaker Series: Adele Cehrs and Chip Massey on Communications in a Crisis

April 17, 2020


In times of crisis, clear and effective communication with your employees, customers and other stakeholders is crucial. Join communications experts Adele Cehrs and Chip Massey for strategies to ensure your message resonates with stakeholders and gets the results you need.


Adele Cehrs is a published author, Wall Street Journal Crisis of the Week contributor and CEO of the crisis management When and How Agency based in Washington DC. She helps her clients get into the news and get out of the news. Get the spotlight — and hide when necessary. She has spoken at the United Nations and Adele works with companies like DuPont and Lockheed Martin and individuals like Vice President Joe Biden and owner of the Washington Capitals Ted Leonsis.


Chip Massey is a former FBI hostage negotiator and special agent. He is now a partner at the When and How Agency. He spent his 22 year career in the FBI chasing spies and talking people out of seemingly impossible situations like a bank robbery gone bad and negotiated the release of victims of an international kidnapping — using nothing but the pitch, tone and cadence of his voice. As a crisis management consultant he's worked with companies like Samsung, Metlife and Goldman Sachs.




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