The Right-Hand Hire: How to Build the Right Support System Around You

A successful right-hand hire starts long before you interview your first candidate. In this practical session, Dragana Markovic will guide founders and executives through evaluating their own working habits and business needs, identifying where support would make the greatest impact, and determining what responsibilities and level of support their business actually requires. From defining the right role and finding the right person to building trust, establishing clear expectations, and learning to let go, attendees will discover how to create a working relationship that empowers their hire to take ownership, make decisions, genuinely free up their time, and ultimately make a positive difference.

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What you will leave with

• Recognize how your own working habits, expectations, and willingness to let go affect the success of a support hire.
• Assess your business's real needs and determine which work to eliminate, automate, retain, or delegate.
• Define the right support role and evaluate candidates against the specific skills, judgment, and responsibilities the role demands.
• Create a strong foundation for the relationship with clear onboarding, communication, expectations, and decision-making authority.
• Build trust and transfer meaningful ownership without micromanaging, while maintaining appropriate accountability.