expert panel

There are many crises that a company can face during its lifetime, and they happen for many different reasons. Whether it's a financial crisis, an economic crisis, an environmental crisis or any other type of crisis, it's important for business leaders to have a plan in place to manage the situation quickly. If well thought-out, a business leader's first step when faced with a company crisis can set the course for an effective solution. Here, eight members of Young Entrepreneur Council discuss the first steps a business leader should take when faced with a company crisis and why they should take them.

expert panel

Every job application you fill out presents both a challenge and an opportunity. Whether you're writing a cover letter, ensuring your resume is tailored to the job description or trying to remember what to say during your interview, you have a chance to impress the hiring manager and land the job. The challenge, of course, is making sure your application outshines the dozens of others a hiring manager may receive. While there's no secret formula for impressing potential employers, there are ways you can make yourself stand out. To help, 10 members of Young Entrepreneur Council each share one thing the high-quality candidates employers look for do when applying for jobs and why you should do those things too.

expert panel

Dealing with conflict is no easy feat — especially when it’s coming from an upset customer. Whether it’s problems finding information on your website or frustrations with a particular product or service, any issue has the potential to turn into a major conflict if not handled properly from the start. For customer support professionals, keeping the tone of conversations with customers both productive and positive can go a long way in ensuring situations don’t escalate. To help you achieve this, a panel of Young Entrepreneur Council experts each share their best advice for keeping customer support conversations positive and explain why these tips work so well.