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It only takes one unhappy customer leaving a negative review to damage a company's reputation and drive away future business. Therefore, it's imperative that customer service teams immediately resolve any customer complaints before they can snowball and turn into bigger problems for a company. To find out the best ways to keep customers happy, a panel of Young Entrepreneur Council members offer their best advice on how leaders can improve their customer service efforts by being proactive rather than reactive.

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As a leader, it’s natural to want to reward high-performing employees when they’re already doing so well and they’re likely having the biggest impact on the company’s bottom line. However, focus and support should also be given to average or low-performing employees to benefit not only the company, but also the employees as they continue on their career journeys.  Sometimes, a little acknowledgment and a listening ear is all an average or low-performing employee needs to perform at their best. Here, nine members of Young Entrepreneur Council discuss the things a leader can do to help support and manage an average or low-performing employee and why these things are important.

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The first few years of a company can be the most critical for its overall growth trajectory. This early stage will set the tone for the business and determine how potential pitfalls will be handled.  As a business owner, you'll have to make a multitude of important decisions during this time, from determining your product's viability to setting company values. Below, 10 members of Young Entrepreneur Council detail the most important business decisions they made during the first few years of their own businesses and why they feel they were so important in getting them where they are today.

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Customers are the key to success for any business. The way you communicate with your customers can make or break their decision to work with you. That's why it's crucial your customer communications are always impactful and meaningful. As business leaders, the members of Young Entrepreneur Council know the importance of effective communication. Below, nine of them share what they've learned about customer communication during their careers and why those lessons were so important to their professional development.

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No employee is immune to burnout—not even your "A" players—and especially not during trying times. As an employer, you may sometimes notice that the employees who are always on their game have been reaching a point of exhaustion. Some employees may even seem bored with their work and like they are craving something new. If your top performers need a little extra motivation, try these tips recommended by the members of Young Entrepreneur Council. Below, nine of them give their best advice to employers who want to reverse team burnout and get their staff back on track.

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Cash flow is a crucial element of success whether your business is just starting out or well-established. However, as a business owner, you may find it difficult to move toward positive cash flow while juggling the other management tasks on your plate. Often, entrepreneurs and leaders make some critical errors in handling their cash flow, especially in the early stages. From having too many expenditures to neglecting taxes, there are a number of mistakes that can easily jeopardize the future of your business. Below, a panel of Young Entrepreneur Council members shared nine common mistakes to avoid when managing your cash flow and how you can remedy them.