Member Since May 2018
About
As CEO & Founder, Eng brings over 22 years of experience leading strategic initiatives and program execution and management across the retail, commerce, tech, automotive, transportation and industrial industries. Prior to founding Simplr, Eng spent nine years with Asurion Corporation, a global leader in customer service with over 305 million customers, where he served first as VP & Head of Americas Marketing. In this role he led the channel marketing organization and was responsible for growth in Asurion’s major technology protection programs including U.S., Canadian and Latin American Tier 1 wireless carriers. Eng then moved to VP New Ventures & Corporate Development at Asurion where he launched and developed the organization’s corporate capability to identify, incubate and grow new business. Eng also spent 13 years with Booz & Company (formerly Booz Allen & Hamilton) where he led strategic business restructuring across a wide-range of industries and verticals. Eng leads strategic decision-making, product and program development, and business management in his role as CEO for Simplr. He holds a AB in Economics from Harvard University. Simplr® is the disruptive alternative to legacy BPOs and contact centers. Through its blended AI + human solution, Simplr provides 24/7, on-demand customer service and sales support for premium brands. Its network of (human) Simplr Specialists can respond to chats, emails, and text messages as well as your highest-performing, most-tenured CS team member or BPO agent. The result is a consistently excellent customer experience… at scale.
Eng Tan
Published content
expert panel
First impressions count for a lot, especially with a prospective business partner or client. When you're selling something, the first impression you make is so important. If a prospective customer isn’t immediately intrigued, they’ll be unlikely to revisit or consider your brand in the future. To ensure you capture your audience’s attention, you’ll want to find ways to wow them from the start. To help, a group of successful entrepreneurs shared their best tips for making a great first impression with a potential new business partner or client. Follow their recommendations to make yourself unforgettable.
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A loyal community of followers can help your brand and business grow.
expert panel
Artificial intelligence is an extremely valuable tool that can save your business time, energy and money. However, implementing AI can be a big challenge for any company. From choosing the right AI-powered tool to setting up the right data inputs and workflows, the process of adopting AI can be stressful and cumbersome, especially if you’re unfamiliar with the inner workings of this technology. To help you, we asked the members of Young Entrepreneur Council how they’ve overcome some of the biggest hurdles of employing AI in their business. Their best responses are below.
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Opt for gradual change and seek to align daily tasks with long-term goals.
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Today's AI technology should empower employees to do their jobs, not replace them.
Company details
Simplr
Company bio
Simplr provides e-commerce companies with top-notch, U.S.-based customer service that’s scalable and affordable. In a 24/7 connected world, Simplr lets e-commerce startups design an outsourced and on-demand customer service solution that meets the needs of their business. Simplr delivers maximum flexibility with no contracts and the ability to ramp up or down depending on volume. Simplr was incubated and funded by Asurion, a global leader in customer service with over 300 million customers and shares Asurion’s legacy of excellence in customer experiences. Where enterprise-level solutions are costly and restrictive, Simplr can provide world-class customer support tailored specifically to the needs (and budgets) of high growth startups.