Speaker Series

Extraordinary discussions with world-class experts, exclusively for YEC members and their teams.

John DiJulius on World-Class Customer Service

Tuesday, June 16th at 2 p.m. ET

Does your company deliver an experience that builds customer trust and loyalty? Discover what it takes to provide incredible customer service during this online presentation by John DiJulius.

As the authority on world-class customer experience, DiJulius shares his philosophy and systems with organizations across America, including The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Harley Davidson, and many more. His recent work and latest book, The Relationship Economy, looks at the importance of building human connections in the digital age. Join us to raise the bar for your company’s relationships with customers. 

This webinar is open to YEC members and their teams.

“John does a phenomenal job delivering and sharing his passion for customer service.”

Marlo Boyle, Aveda

Speaker Series Replays

Verne Harnish on Scaling Up

Does business growth ever feel like an uphill battle? Verne Harnish shows you and your team how to enjoy the climb.

Harnish, a.k.a. the Growth Guy, shared this an interactive, online presentation on the Scaling Up framework from his award-winning book. 

 

“Verne is THE guru of fast-growth companies. Those who listen GROW and SUCCEED…so listen…or read!”

Tom Peters