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Steven Knight's avatarPerson

Steven Knight

Creator of Solutions and OpportunitiesMosaic Home Services Ltd.

Alberta, Canada Area

Member Since December 2020

Skills

Sales
Sales & Marketing
M&A

About

While completing a Bachelor of Commerce with Distinction at the University of Alberta, focusing on Business Economics & Law, Steven Knight built his professional career at B&B Demolition Ltd., while also founding other small businesses. A devoted volunteer, Steven is a proud member of the Global Shapers Community and a Past Director at YESS. Steven focuses on financial analysis and management of the Mosaic portfolio, as well as sales, revenue, and mentorship of the management teams within each Mosaic brand.

Published content

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Distilling data down to manageable chunks is a big challenge, and it’s one that often leaves entrepreneurs feeling frustrated and disconnected from their businesses.

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Ask yourself, “How could this new revenue stream benefit my existing one(s)?”

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With social media, businesses have a unique tool to get firsthand insights from customers in an environment which allows them to interact with their audience, ask questions, highlight new products and share information. However, with this tool can come the potential for massive disaster. Social media is littered with examples of brands and companies that failed to realize the best way to use these channels for customer service and have suffered the consequences. To help, 12 professionals from YEC weigh in on some of the rules businesses should keep in mind when using social media to engage with clients in a customer service setting.

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Adding a new source of revenue to your business shouldn’t be a cakewalk. But you should absolutely investigate all of the ins and outs of the industry you’re about to enter.

10 Effective Methods for Measuring Employee Happiness

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Gauging how happy and fulfilled employees are in their jobs is important for small business leaders to do in order to determine the health and strength of their businesses. The more satisfied employees are, the more likely they'll stay with the company long term and the higher their productivity will be. But how can you know if your staff is enjoying their work, especially when they may not feel comfortable expressing their true feelings with their superiors? To help, 10 small business experts from Young Entrepreneur Council (YEC) answered the following question:

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When establishing a startup, it can be difficult to know which metrics you should be focusing on. You may be watching and reporting on basic key performance indicators (KPIs) such as your gross profit margin, but are there metrics you're overlooking? The answer is most likely yes. These eight Young Entrepreneur Council members have learned through experience that not measuring certain metrics could mean missed opportunities for company growth. So review this list of often overlooked KPIs to see if you're missing any important metrics from your reports.

Company details

Mosaic Home Services Ltd.

Company bio

Mosaic Home Services Ltd. is an Edmonton based incubator of home improvement brands. Structured like a traditional private capital firm, the Mosaic team partners with entrepreneurs in the home improvement sector with a goal of building scalable & franchisable business models. Using Edmonton as test market for corporate locations, Mosaic's owners work with their operating partners on a daily basis to set & achieve goals for their personal & business growth. Mosaic was founded in 2015 by the Knight family, and as of 2020 has had holdings in 9 different sub segments of the home improvement sector including: - Screen Window & Door Repair - Professional Holiday Decor & Lighting - Vinyl Fence Supply & Installation - Interior & Exterior Painting - Janitorial Services & Carpet Cleaning - Residential & Commercial Roofing - Window Washing & Exterior Detailing - Lawn Maintenance & Snow Removal - Demolition & Hazardous Material Abatement

Industry

Construction

Area of focus

Home Improvement
Home Services
Franchise

Company size

51 - 200

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