Member Since 2017

Serenity Gibbons

NAACP

New York City Area

Local Unit Lead for NAACP in Northern California with a mission is to ensure the political, educational, social, and economic equality of rights of all persons and to eliminate race-based discrimination. I enjoy writing and interviewing people making a difference in the World. Former Assistant Editor WSJ. NYU Alum living in sunny California.

RECENT CONTENT

June 16th, 2020

Think You're 'Innovative?' Try These 8 Alternative Descriptors

[long-form emailed to Kelsey]

June 8th, 2020

8 Smart Strategies for Delivering 5-Star Customer Service

[LONG-FORM EMAILED TO KELSEY]

June 5th, 2020

Offering Live Customer Chat? Follow These 15 Important Tips

In today's always-on, digital-first world, consumers increasingly expect companies to offer fast and convenient channels for customer support. To this end, many brands now offer live chat so customers can reach them faster than an email or phone call.

June 2nd, 2020

19 Places to Find Talented Freelancers

19 entrepreneurs delve into where online freelance talent is most readily found

May 29th, 2020

18 key considerations when selling a business

18 leaders from YEC discuss what elements business leaders should keep in mind before selling their company.

January 22nd, 2020

https://www.inc.com/young-entrepreneur-council/6-proven-tactics-for-dealing-with-upset-customers.html

April 9th, 2018

How To Adapt To Working With The Gen Z Talent Pool

As Gen Zers start entering the workforce, there are significant differences in how they work compared to millennials. These differences should be understood to ensure everyone can work effectively together.