Jonathan Steiman

Member Since 2017

Jonathan Steiman

CEO

Peak Support

Boston Area

Jonathan is the Founder and CEO of Peak Support, a rapidly growing services provider dedicated to providing exceptional support to high-growth companies. Peak Support offers a wide array of services including customer support, sales operations, business process outsourcing, copywriting, research, and lead generation. Peak Support’s fast and steady growth has allowed Jonathan and his management team to discover and hire the best talent from all over the world. These talented professionals in turn deliver exceptional customer service to Peak Support’s clients. Prior to Peak Support, Jonathan designed and built the TalkTo service team. TalkTo was funded by Matrix Partners and eventually sold to Path, which was later sold to Kakao Corp. Jonathan earned his MBA from NYU Stern and a BA in Finance from Northeastern University. His Instagram photos only slightly exaggerate the size of the striped bass he catches off the coast of Boston throughout the summer and fall months. You can reach him at jonathan@peaksupport.io or find him on LinkedIn.


SKILLS

  • Call Center Operations
  • Managing and Motivating Teams
  • Start-Up CEO

RECENT CONTENT

June 10th, 2019

Three Great Ways To Innovate Your Customer Service Offerings

To stand out from the crowd, you have to do more than replicate best practices. You have to innovate.

February 26th, 2019

To Deliver Great Customer Service, Focus On The Three Things That Really Matter

Use these principles as the foundational blocks of excellent customer service.

February 8th, 2018

Six Trends That Will Shape Customer Service In 2018 (For Better Or Worse)

What does 2018 hold for your customer service strategies?

January 3rd, 2018

Six Ways To Succeed At Remote Work

If you want remote workers to succeed, you have to rethink your communication and collaboration culture from the ground up.


COMPANY INFO

Peak Support

Based in Cambridge, Massachusetts, Peak Support is a rapidly growing services provider dedicated to providing exceptional support to high-growth companies. We offer a wide array of services including customer support, sales operations, business process outsourcing, copywriting, sales lead research, graphic design, and more. We also offer operations and strategy consulting. Our global delivery model enables us to provide service from the Philippines, the U.S. and more. We hire the best agents in the business and we are relentlessly dedicated to helping our clients succeed.


AREA OF FOCUS

  • Call Center
  • Outsourcing
  • Customer Service

INDUSTRY

Outsourcing/Offshoring