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Jonathan Steiman

CEOPeak Support

Boston Area

Member Since November 2017


Call Center Operations
Managing and Motivating Teams
Start-Up CEO


Jonathan is the Founder and CEO of Peak Support, a rapidly growing services provider dedicated to providing exceptional support to high-growth companies. Peak Support offers a wide array of services including customer support, sales operations, business process outsourcing, copywriting, research, and lead generation. Peak Support’s fast and steady growth has allowed Jonathan and his management team to discover and hire the best talent from all over the world. These talented professionals in turn deliver exceptional customer service to Peak Support’s clients. Prior to Peak Support, Jonathan designed and built the TalkTo service team. TalkTo was funded by Matrix Partners and eventually sold to Path, which was later sold to Kakao Corp. Jonathan earned his MBA from NYU Stern and a BA in Finance from Northeastern University. His Instagram photos only slightly exaggerate the size of the striped bass he catches off the coast of Boston throughout the summer and fall months. You can reach him at or find him on LinkedIn.

Published content

7 Successful Sales Tactics and Why They Work

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Being honest and truly helpful is a surefire way to gain your prospect's trust.

How Busy Entrepreneurs Can Make Time for Vacation: 11 Expert Tips

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Entrepreneurs have some bad habits, one of which is not knowing when they need a break. With many young entrepreneurs, it's almost impossible to take a step back and relax. Yet studies have shown that entrepreneurs that don't take time out to smell the roses risk serious health problems later on in life. The goal of being a successful yet happy businessperson is knowing how to distance yourself from your business. Summer vacations are crucial in ensuring you keep your perspective. That’s why we asked 11 entrepreneurs from Young Entrepreneur Council (YEC) the following:

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Content marketing has become a cornerstone marketing approach in the world of business and for good reason. It's a cost-effective method of getting new clients to notice the company while keeping current customers engaged with valuable information. However, for the bloggers, it can be a pain to come up with new ideas. With content so widespread on the internet, it's challenging to develop new topics or new spins on old issues. The trading value of a blog's content is how unique or exciting it is. If your content doesn't interest your core audience, then it's not doing its job. To help, nine professionals from Young Entrepreneur Council share some insight into how to come up with unique yet engaging blog content ideas, and explain how these ideas can attract a new audience.

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Customer feedback is an invaluable asset to any company. Without this information, businesses would struggle to figure out what’s working, what isn’t and how they can improve their processes. But how exactly do you get your customers to share their honest opinions – and what do you do with that information once you have it? We asked the members of Young Entrepreneur Council to share how they collect feedback from their customers, and how they then make that information useful to their company. Their best answers are below.

How to Encourage Employees to Create Their Own Company Culture

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Team members who feel connected to an organizational culture they helped create tend to be happier and more productive.

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With so many remote working teams in the world today, productivity requires utilizing tools that can connect the team through voice, chat and video. Slack rules the roost as the team collaboration software, but it’s far from being the only reliable one. Dozens of team collaboration tools have gained growing popularity over the last two months. Some of them offer similar functionality to Slack and might even be better at some things. Others are sorely lacking in utilities to help a team get organized. To help those working remotely in a group, we asked 15 entrepreneurs from Young Entrepreneur Council (YEC) the following question:

Company details

Peak Support

Company bio

Based in Cambridge, Massachusetts, Peak Support is a rapidly growing services provider dedicated to providing exceptional support to high-growth companies. We offer a wide array of services including customer support, sales operations, business process outsourcing, copywriting, sales lead research, graphic design, and more. We also offer operations and strategy consulting. Our global delivery model enables us to provide service from the Philippines, the U.S. and more. We hire the best agents in the business and we are relentlessly dedicated to helping our clients succeed.



Area of focus

Call Center
Customer Service

Company size

51 - 200