Member Since 2017
Jonathan Steiman
Peak Support
Greater Boston Area
Jonathan is the Founder and CEO of Peak Support, a rapidly growing services provider dedicated to providing exceptional support to high-growth companies. Peak Support offers a wide array of services including customer support, sales operations, business process outsourcing, copywriting, research, and lead generation. Peak Support’s fast and steady growth has allowed Jonathan and his management team to discover and hire the best talent from all over the world. These talented professionals in turn deliver exceptional customer service to Peak Support’s clients. Prior to Peak Support, Jonathan designed and built the TalkTo service team. TalkTo was funded by Matrix Partners and eventually sold to Path, which was later sold to Kakao Corp. Jonathan earned his MBA from NYU Stern and a BA in Finance from Northeastern University. His Instagram photos only slightly exaggerate the size of the striped bass he catches off the coast of Boston throughout the summer and fall months. You can reach him at jonathan@peaksupport.io or find him on LinkedIn.
SKILLS
- Call Center Operations
- Managing and Motivating Teams
- Start-Up CEO
RECENT CONTENT
June 10th, 2019
Three Great Ways To Innovate Your Customer Service Offerings
To stand out from the crowd, you have to do more than replicate best practices. You have to innovate.
February 26th, 2019
To Deliver Great Customer Service, Focus On The Three Things That Really Matter
Use these principles as the foundational blocks of excellent customer service.
February 8th, 2018
Six Trends That Will Shape Customer Service In 2018 (For Better Or Worse)
What does 2018 hold for your customer service strategies?
January 3rd, 2018
Six Ways To Succeed At Remote Work
If you want remote workers to succeed, you have to rethink your communication and collaboration culture from the ground up.
December 13th, 2017
The Time-Tested Recruiting Strategy That's Missing From Your Arsenal
These meetups sound simple -- and they are.
COMPANY INFO
Peak Support
Based in Cambridge, Massachusetts, Peak Support is a rapidly growing services provider dedicated to providing exceptional support to high-growth companies. We offer a wide array of services including customer support, sales operations, business process outsourcing, copywriting, sales lead research, graphic design, and more. We also offer operations and strategy consulting. Our global delivery model enables us to provide service from the Philippines, the U.S. and more. We hire the best agents in the business and we are relentlessly dedicated to helping our clients succeed.
AREA OF FOCUS
- Call Center
- Outsourcing
- Customer Service
INDUSTRY
Outsourcing/Offshoring