Member Since 2017
Jonathan Steiman
Peak Support
Boston Area
Jonathan is the Founder and CEO of Peak Support, a rapidly growing services provider dedicated to providing exceptional support to high-growth companies. Peak Support offers a wide array of services including customer support, sales operations, business process outsourcing, copywriting, research, and lead generation. Peak Support’s fast and steady growth has allowed Jonathan and his management team to discover and hire the best talent from all over the world. These talented professionals in turn deliver exceptional customer service to Peak Support’s clients. Prior to Peak Support, Jonathan designed and built the TalkTo service team. TalkTo was funded by Matrix Partners and eventually sold to Path, which was later sold to Kakao Corp. Jonathan earned his MBA from NYU Stern and a BA in Finance from Northeastern University. His Instagram photos only slightly exaggerate the size of the striped bass he catches off the coast of Boston throughout the summer and fall months. You can reach him at jonathan@peaksupport.io or find him on LinkedIn.
SKILLS
- Call Center Operations
- Managing and Motivating Teams
- Start-Up CEO
RECENT CONTENT
August 31st, 2020
https://www.inc.com/young-entrepreneur-council/7-successful-sales-tactics-why-they-work.html
August 19th, 2020
How Busy Entrepreneurs Can Make Time for Vacation: 11 Expert Tips
Entrepreneurs have some bad habits, one of which is not knowing when they need a break. With many young entrepreneurs, it's almost impossible to take a step back and relax. Yet studies have shown that entrepreneurs that don't take time out to smell the roses risk serious health problems later on in life.
August 10th, 2020
How To Come Up With Influential Blog Content Ideas: Nine Expert Tips
Content marketing has become a cornerstone marketing approach in the world of business and for good reason. It's a cost-effective method of getting new clients to notice the company while keeping current customers engaged with valuable information. However, for the bloggers, it can be a pain to come up with new ideas. With content so widespread on the internet, it's challenging to develop new topics or new spins on old issues.
June 30th, 2020
Nine Effective Ways To Collect And Use Customer Feedback
Customer feedback is an invaluable asset to any company. Without this information, businesses would struggle to figure out what’s working, what isn’t and how they can improve their processes. But how exactly do you get your customers to share their honest opinions – and what do you do with that information once you have it?
June 16th, 2020
https://www.inc.com/young-entrepreneur-council/how-to-encourage-employees-to-create-their-own-company-culture.html
June 12th, 2020
15 Collaboration Tools for Remote Teams (That Aren't Slack)
With so many remote working teams in the world today, productivity requires utilizing tools that can connect the team through voice, chat and video. Slack rules the roost as the team collaboration software, but it’s far from being the only reliable one. Dozens of team collaboration tools have gained growing popularity over the last two months. Some of them offer similar functionality to Slack and might even be better at some things. Others are sorely lacking in utilities to help a team get organized.
May 11th, 2020
Eight Tips For Teams Shifting To A Work-From-Home Model
The culture of the modern workplace has changed drastically, and far more businesses are looking favorably at work-from-home arrangements. Industries that have traditionally depended on employees coming in no longer need to conform to the archaic principle of in-office work. The result is a lot more freedom for workers, as well as potentially increased productivity.
June 10th, 2019
Three Great Ways To Innovate Your Customer Service Offerings
To stand out from the crowd, you have to do more than replicate best practices. You have to innovate.
February 26th, 2019
To Deliver Great Customer Service, Focus On The Three Things That Really Matter
Use these principles as the foundational blocks of excellent customer service.
February 8th, 2018
Six Trends That Will Shape Customer Service In 2018 (For Better Or Worse)
What does 2018 hold for your customer service strategies?
January 3rd, 2018
Six Ways To Succeed At Remote Work
If you want remote workers to succeed, you have to rethink your communication and collaboration culture from the ground up.
December 13th, 2017
The Time-Tested Recruiting Strategy That's Missing From Your Arsenal
These meetups sound simple -- and they are.
COMPANY INFO
Peak Support
Based in Cambridge, Massachusetts, Peak Support is a rapidly growing services provider dedicated to providing exceptional support to high-growth companies. We offer a wide array of services including customer support, sales operations, business process outsourcing, copywriting, sales lead research, graphic design, and more. We also offer operations and strategy consulting. Our global delivery model enables us to provide service from the Philippines, the U.S. and more. We hire the best agents in the business and we are relentlessly dedicated to helping our clients succeed.
AREA OF FOCUS
- Call Center
- Outsourcing
- Customer Service
INDUSTRY
Outsourcing/Offshoring