Member Since January 2022
About
I have more than 15+ years of experience in the BPO Outsourcing industry. In my years of experience, I lead cross-functional teams in different geographical locations, building unique results-oriented teams that are putting the customer first! I'm deeply passionate about creating long-lasting customer experiences that create WOW moments. I have worked with some of the most demanding industries such as Banking and Financial Services, Retail, Travel and Hospitality, Health Services, Technology, and, Telecommunications. My expertise includes: ✔️ Customer Service ✔️Outsourcing ✔️ Project Management ✔️ UX/UI ✔️ Growth Hacking ✔️ Investment and promotion With experiences in Costa Rica, El Salvador, Honduras, and the Dominican Republic I have a global understanding of the Latin America Market when it comes to outsourcing. Enthusiastic for new challenges, curious about learning new things, enjoy working on impactful projects, and working with cross-functional teams is what I love to do
Francisco Gonzalez Novellino
Company details
Interactive Contact Center
Company bio
We are a U.S. incorporated organization that offers nearshore work-from-home contact center / BPO services whose main goal is to provide a better type of outsourcing, one that is truly transparent and based on delivering quality results and we are able to do this because we put people first. We bring years of experience when it comes to customer service, customer support, sales, overall customer experience, over-the-phone interpreting, and video remote interpreting.