Cody McLain

Member Since 2014

Cody McLain



Austin, Texas Area

Founder of too many companies, #CEO of @supportninja // Solving the human capital needs of fast-growing tech #startups // Author // Subscribe to my weekly email digest


  • Business Development
  • Process Improvement
  • Go to Marketing Strategy


July 30th, 2020

12 Questions You Should Ask Customers During a Sale When making a sale, it is usually the customers who get to answer all the questions pertaining to the service or product they’re purchasing and to your business in general. But there are also key questions a business should ask a customer who is serious about making a purchase in order to better understand its target audience. Here are some of them:

July 13th, 2020

15 Essential Steps for Creating a Business Exit Strategy

September 10th, 2019

What Is Motivation And How Can You Get More Of It?

A lack of motivation is more of an ailment than a lack of something and can generally be addressed by working through a few inaccurate thought processes.

August 8th, 2019

How To Improve Your Chat Support

Add a human touch to the online experience with live consumer support.



SupportNinja was founded with the simple intention to help small businesses get stuff done without having to spend a lot of money hiring people to do it. Also, we understand that as online businesses and startups grow, often they simply cannot keep up with demand. A lack of solid customer support is one of the most frequent complaints consumers have. Many companies could benefit from other services like bookkeeping and translation that would be more efficiently serviced from outside. That’s why we joined forces and created the SupportNinja team! Our goal is to help your company succeed by not only taking weight off your shoulders but also to empower you with customer feedback to help you adapt and grow.


  • Outsourcing
  • Customer Service
  • Consulting