Under Alex’s vision, Wambi was created to emphasize the incredible impact caregivers’ compassion can have on the patient recovery process. Alex believes that integrating the voices of patients, families, caregivers, and administrators into a seamless positive feedback loop will successfully bring compassion back to the forefront of healthcare.While Alex was the Director of Patient Experience at a company caring for catastrophically ill, medically complex patients within multiple acute-care hospitals, it was her responsibility to ensure patients and their families had the best possible experience during their stay. Through her observations, she realized that patient satisfaction was highly dependent on interactions with caregivers. At the time, caregivers at each of the facilities shared with Alex that there was poor morale, which influenced their energy levels. Administration was beginning to connect its poor caregiver job satisfaction with turnover and analyze how this impacted patient care and their bottom line. In an attempt to improve satisfaction among caregivers and, ultimately, the patient experience, Alex met with caregivers across each of the facilities to understand the root cause of this lack of engagement, and it became clear it was mainly due to lack of appreciation for their hard and life-changing work. This is when Alex decided to create and build a caregiver recognition system serving to increase engagement, improve morale, and ultimately provide better caregiver-patient experiences.As the Chief Innovation Officer, Alex conceived of and developed the technology powering Wambi. She oversaw UI design, wire-framing, branding/graphic development, and testing/iteration, and worked closely with David Jones, Wambi’s Chief Technology Officer, to bring her vision to fruition. While working to improve patient satisfaction through engaging healthcare workers, members of the Wambi Team realized there was no effective way to publicly appreciate providers. In orde